Privacy policy
Last Updated: April 30, 2026
This Privacy Policy describes how Canadian Metal Products & Design Inc. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, request a quote, or make a purchase from canmet.ca (the "Site") or otherwise communicate with us (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, business representative, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to:
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Communicate with you regarding orders or Request for Quotes (RFQs).
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Provide and improve our Services.
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Comply with applicable legal obligations.
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Enforce our Terms of Service and Protect the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain depend on how you interact with our Site.
1. Information We Collect Directly from You:
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Contact details: Name, address, phone number, and email.
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Order/Quote information: Billing address, shipping address, payment information (processed via secure third parties), and order history.
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Customer support: Information you choose to include in communications with us, including design files or specifications sent via our contact forms.
2. Information We Collect through Cookies: We automatically collect "Usage Data" regarding your interaction with the Site via cookies and pixels. This includes device information, browser type, IP address, and how you interact with our products.
3. Information We Obtain from Third Parties: We receive information from vendors who support our Site, such as Shopify and our payment processors. Any information obtained from third parties is treated in accordance with this Privacy Policy.
How We Use Your Personal Information
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Providing Products and Services: We use your information to fulfill orders, process payments, and provide custom quotes.
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Marketing and Advertising: We may use your information to send promotional communications (you may opt-out at any time).
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Security and Fraud Prevention: To detect and investigate malicious or fraudulent activity.
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Communication: To provide customer support and maintain our business relationship.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate business purposes, including:
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Service Providers: Vendors who perform services on our behalf (IT management, payment processing, data analytics, and shipping/fulfillment partners).
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Business Partners: Such as Shopify, to provide and advertise our Services.
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Legal Obligations: To comply with laws, respond to subpoenas, or protect our legal rights.
Children’s Data
The Services are intended for business clients and are not intended to be used by children. We do not knowingly collect personal information from children.
Security and Retention
While we implement security measures to protect your data, no system is impenetrable. We retain your personal information for as long as necessary to provide Services, resolve disputes, and comply with legal obligations.
Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
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Access the personal information we hold about you.
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Request deletion of your personal information.
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Correct inaccurate information.
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Opt-out of targeted advertising or marketing communications.
To exercise these rights, please contact us using the information below.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us: